Costco Mattress Return Policy – [The Ultimate Guide 2023]

If you are looking for a Costco mattress return policy, you are at the right place. This comprehensive guide covers everything from returning a mattress in-store to getting a full refund. Costco is famous for its economical and customer-friendly approach, which also extends to its mattress return.

So, whether you are considering buying a Costco mattress or have already made a purchase, this guide will ensure you are well informed and prepared.

We will also explore essential requirements you need to be aware of before considering a Costco mattress purchase. So, if you want a hassle-free experience at Costco, keep reading this article till the end.

Now, without any further ado, let’s get started!

What is Costco Wholesale?

Costco is a membership-based warehouse with a wide range of supermarket items. It is renowned for its affordability compared to other big-box stores. You will need a Costco membership card to access these cost-effective pricing.

However, non-members can still buy products at the Costco pharmacy with specific payment methods. These methods include using Costco Shop Cards, Debit Cards, or cash.

In addition to discounted grocery items and food, Costco members can enjoy various advantages including:

  • Pharmacy discounts
  • Travel discounts
  • Insurance and health discounts
  • Gas discounts
  • Apparel and home appliance discounts
  • Annual rewards of up to 2% on eligible products at the Costco warehouse
  • Auto discounts

What is Costco Return Policy for Most Products?

Costco return policy

Costco has a no-time limit rule for most products, with a few exceptions like electronics and home appliances. You can only get a full refund on these products if you return them within 90 days from their date of purchase.

Here is a list of these products that are exceptions and don’t come under the umbrella of the no-time limit rule:

  • TVs
  • Dryers
  • Washers
  • Water Heaters
  • Range hoods
  • Smartwatches
  • Refrigerators above ten cu. Ft.
  • Ranges
  • Over-the-range microwaves
  • Projectors
  • Freezers
  • Drones
  • Dishwashers
  • Camcorders
  • MP3 players
  • Cameras
  • Computers
  • Cooktops
  • Cellphones
  • Tablets

Besides these items, you can get a full refund on any other product even if you return it after a few months or years of purchasing it. This policy at Costco is termed Costco’s Risk-Free 100% Satisfaction Guarantee. It ensures you get a full refund if you don’t like the product you purchased at Costco.

What is Costco Mattress Return Policy?

Costco mattress return policy

As far as Costco’s mattress return policy is concerned, Costco accepts returns on mattress purchases. Costco’s mattress return policy is flexible compared to other major retail stores like IKEA and Walmart.

You can also return items with mattresses like mattress toppers and accessories through their Risk-Free 100% Satisfaction Guarantee.

Hence, the refund process at Costco is straightforward and trouble-free. Follow these easy steps to get a 100% refund without any complications:

  1. Visit your nearest Costco store along with the product you want to return.
  2. Approach the “Returns Counter” within the store.
  3. Let the staff know you want to return the mattress or any other bed accessory.
  4. Receive your refund.

It’s as simple as that. But there are a couple of essential pointers to remember regarding the Costco mattress return policy.

What is the Costco Mattress Warranty Period?

There is no specific time limit for the Costco mattress warranty timeline. So you don’t need to worry about its return window.

Customers who were not satisfied with the products got a full refund even after two years from the date of purchase.

Do I Need a Receipt for Costco Mattress Return Policy?

Costco receipt

No. There is no policy of showing a receipt while returning a product. Costco offers a full refund on your purchased items if you do not like them.

You can return any mattress or bed accessory at Costco without showing any receipt to the returns counter within the store.

Is It Possible to Return the Used Costco Mattress?

Yes. It is possible to return a mattress in used condition if it shows no signs of regular use. You are eligible for a return if your mattress is free from any stains and doesn’t create any noise issues.

Note: A manager will thoroughly inspect the returned mattress to confirm whether the return request can be approved.

Is It Acceptable to Return an Opened Mattress Box to Costco?

It doesn’t matter whether the mattress box is opened or sealed; your return is acceptable. Costco doesn’t even demand its original packaging. Just make sure the mattress you want to return is in impeccable condition.

Can I Return a Mattress to Costco without Specific Reasons?

Yes. You can return a mattress for any reason if it does not show signs of frequent use. Costco mattress return policy is generous and customer-oriented. 

Whether you didn’t find it comfortable after a few weeks of use or want to return it due to size issues, Costco will happily accept your return as it remains clean and well-kept.

Is Membership Necessary to Return the Costco Mattress?

Yes. You have to be a Costco member to return the Costco mattress. So make sure to bring your Costco membership card while returning your mattress.

If you are not a Costco member, you can still enjoy food in-store using the Costco cash card.

However, Costco’s return policy also accepts gifted products with the membership number of the person who bought them in the first place.

The store will check the transaction history to process the return. Remember that the person returning the gift mattress will get the refund, not whoever originally purchased it with the membership card.

What is Costco Online Return Policy?

Costco online return policy is very user-friendly. If you made a mattress purchase online through your card, then Costco will give you a full refund to the same card, along with shipping and handling charges.

They will not even deduct the shipping fees. Isn’t it a very kind gesture towards their customers?

To return the Costco mattress you purchased online, follow these steps:

  1. Visit the Costco website and log in to your account.
  2. Select “Orders & Returns” > “Return or Replace Items” > “Additional instructions” to complete your replace or return request.
  3. Costco will email you extra instructions for oversized beds and mattresses.

Does Costco Offer Mattress Pickup for Returns?

Call Costco to schedule a pickup if you need help transporting large items like a mattress. This service is available for online returns. Costco will contact you via phone number on your order within a week to schedule a convenient pickup time with their carrier.

How Can I Expect to Receive My Refund?

Do you want to know “What is Costco’s return policy on mattresses regarding cash and card refunds?”

It’s easy, just like its return policy. The store will credit the total amount in your account if you bought the item using a Costco cash card or Costco credit card.

The store also provides cash refunds unless the purchase was made with a credit card rather than a Costco credit card.

How Do Refunds and Returns Work for In-Store Purchases at Costco?

According to Costco return policy, you will get a refund and returns in the same account or card you used for making a purchase. Also, remember that only listed relatives on your membership card can get a refund on your behalf.

What is the Process for Refunds and Returns for Online Orders at Costco?

The online return process, especially for mattress replacement, takes longer than usual. You must set a pickup time and wait for the online process to complete.

You can return items you are not satisfied with at any Costco warehouse. If you print the return label from your online account, Costco will refund the handling fees and purchase price.

How Much Time Does it Take to Get My Refund at Costco?

You can expect your full refund within 7 to 10 business days. The refund window may vary based on the store location and the item you purchased.

If you still face a delay, contact the Costco customer support team for details. These delays are often because of card issuers.

How Can I Check the Status of My Refund with Costco?

To check your refund status with Costco, contact their customer support team. Apart from that, you can follow these simple steps to get details about your refund status:

  1. Log in to your Costco account.
  2. In the upper right corner of the account, click “Orders & Screens.”
  3. Next to the returned item, select “View Order Details.”
  4. Click “View Return/Refund Status.”
  5. Right there, you will see your refund or replacement status.
  6. Print the “Return Label” if necessary to avoid shipping and handling fees.

How Does Costco Manage Returned Mattresses?

Costco collaborates with third-party companies to purchase and resell returned items. These companies grade the returned mattresses (A, B, C, D) and often restore them before resale online or at auctions.

They may also donate returned mattresses to shelters and charities when state regulations permit.

Frequently Asked Questions (FAQs)

Costco FAQs

Is Costco Furniture Returnable?

Yes. If you are uncomfortable with your purchase, you can return Costco furniture with all its accessories. You only need to have a Costco membership card to request the returns. No receipt and original boxing is required for return.

Can You Return a Mattress without the Original Receipt?

Yes. You can return a Costco mattress without the original receipt. All you need to have is a membership card.

Is It Easy to Return a Mattress to Costco?

It takes effort to process your return and refund at Costco. The whole process doesn’t involve any complications. They don’t require any original packaging or receipt. Go to the store’s return counter, show your membership card, and get your refund.

Does Costco Have Restocking Fees?

No. Costco does not have restocking fees. You can quickly return any large purchase, like a TV, furniture, or mattress, without additional fees.

Can I Return a Mattress to Costco After 2 Years?

Yes. You can return a mattress to Costco after two years if there are no signs of damage and frequent use.

How to Return Mattress to Costco If You Buy It Online?

There are two ways to return a mattress if you bought it online. You can do it by physically visiting the Costco warehouse or their website online and starting the refund process through your purchase history.

Can I Return a Mattress to Costco If It’s Past the Manufacturer’s Warranty?

Yes, because there is no time limit to return Costco items. However, Costco can cancel your membership if you return a mattress after its life expectancy.

What Happens If You Return Too Much at Costco?

The store will flag your account and cancel your membership for a lifetime. Because too much return at Costco is a violation of their policy.

Can You Return a Mattress at Costco Simply Because You Don’t Like It?

Yes, you can return a mattress at Costco if you don’t enjoy a comfortable sleep. There is no specific rule for returning the items.

What Items Can Be Returned at Costco?

You cannot return alcohol, tobacco products, products with limited shelf life, tires, batteries, customized mugs, cards, banners, calendars, etc.


Costco mattress return policy is very lenient and customer-focused. The retailer provides an inclusive and smooth shopping experience for its members. That’s why it does not involve hard and fast rules to process the returns.

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