Walmart Customer Service Hours: The Comprehensive Guide 2023

Before shopping at Walmart, you should be aware of Walmart customer service hours beforehand. Besides this, if you are a regular customer at Walmart, you have probably asked yourself, “What are Walmart guest service hours?” Right? If you answer yes, you have landed in the right place.

This article is the ultimate guide to all your queries regarding Walmart customer service hours. We have provided the most updated and authentic info in the Grocery Store Aisle.

Walmart is one of the world’s largest retailers, so its service hours vary by location. Walmart customer service hours at most stores are from 7:00 a.m. to 11:00 p.m.

Keep reading this article till the end to get more information on Walmart customer service hours and some additional offers.

So, without ado, let’s begin!

Walmart Customer Service Hours Open and Close

Walmart Store

The most common queries regarding Walmart customer service hours are opening and closing times. You may have found many people asking, “What time does customer service open at Walmart?” or “What time does customer service close at Walmart?”

Although its opening and closing time varies by location, most Walmart stores have the same customer service hours. They open at 7:00 a.m. and close at 11:00 p.m. from Monday to Sunday.

It shows that Walmart customer service hours are the same throughout the week. However, we recommend you confirm the service hours before visiting the store to avoid inconvenience.

You can contact Walmart customer service hotline. You can also check the store hours online through their website.

How to Find Walmart Customer Service Desk Hours Near You?

Walmart Customer Service Desk Hours

For customers who are looking for Walmart customer service desk hours, this section is for you. You can find three different ways to find Walmart service desk hours quickly.

Ways to Find Walmart Customer Service Desk Hours

Use the following three simple and easy ways to locate Walmart service desk hours:

1. Through the Walmart Store Locator

Walmart Store Locator

To access the Walmart store locator, open its Store Finder page and visit the Walmart website. Enter your city/zip code and state name to find the nearby Walmart store. Select your preferred store through store details to view Walmart operating hours and services.

2. Using the Walmart Mobile App

Open the Walmart app on your smartphone. Tap Services Icon > Store Services > Customer Services to see your selected Walmart store working hours.

The Walmart mobile app also has a “Contact Us” feature to contact customer service.

3. By Reaching Out to Walmart Customer Service Support

Contacting Walmart Customer Service

There are different ways to contact Walmart customer service support. You can reach it via email, phone call, live chat, social sites, or visit your local Walmart store in person.

Just confirm their store hours beforehand because Walmart store hours vary based on the location. So, it’s best to check their updated hours online using their website.

What to Do If Walmart Customer Service Desk is Closed?

No worries, you can still contact them. Use the live chat on the Walmart website or app or send an email via the contact form if the Walmart service desk is unavailable.

What Services Does Walmart Customer Service Center Offer?

Services Walmart Customer Service Center Provides

Customer satisfaction is Walmart’s first and foremost priority. That’s why they offer various services to help their customers with various issues.

➡️ Processes Customer Returns

Walmart provides refund or exchange service but with terms and conditions. Customers can ask for a return during Walmart customer services desk hours. Walmart customer service hours for return are from 7:00 a.m. to 11:00 p.m. These hours can also be subject to change based on the location.

➡️ Addresses Employee Complaints

Customers can report employee issues at Walmart customer service desk in case of any bad experience. Walmart takes action against those employees.

➡️ Deals With Problems Related to the Store

If customers face any problem with store layout or instrument issues, they can register a complaint at the Walmart service desk.

➡️ Handles Theft-Related Issues

Customers can report the theft to the service desk if their belongings are missing. Walmart’s security team will handle it.

➡️ Manages Out-of-Stock Items Concerns

If customers cannot locate any particular item at Walmart store, they can ask about it at the service desk. The customer service representative will inform them about the restock of that specific item.

➡️ Facilitates Price Matches

Customers can ask about Walmart’s Price Match policy or request a Price Match at the customer service desk.

➡️ Provides MoneyCenter Services

Customers can visit the Walmart service desk for any queries regarding MoneyCenter services. The customer service representative will guide you about check cashing and money transfers.

➡️ Offers Postage Stamps

Customers who need mail letters or packages can get postage stamps at Walmart customer service desk. It’s a fantastic service. Isn’t it?

➡️ Applications for a Walmart Credit Card

Customers who want to apply for a Walmart credit card can get assistance from a customer service representative at the Walmart service desk. The representative will thoroughly guide you through the complete application process and assist you with discounts or promotions on the application process.

Walmart’s customer service team is highly dedicated and committed to helping customers find optimal solutions to all their issues. Whether it involves employee complaints, refund/exchange, or any other service, their team is always available to assist during operating hours.

What are the Additional Customer Service Options that Walmart Provides?

No need to worry if you still cannot find assistance with any of your Walmart-related issues. We have also gathered information about other customer service options at Walmart. We have done our best to provide you with everything you need to find Walmart customer service hours.

Let’s check out these other service options available at Walmart.

1. Call Center Facility

Walmart Call Center

The call center is a convenient service that allows you to contact a customer representative anytime. Because this service is available 24/7, you can directly connect with Walmart representatives over the call to inquire about your issues.

Dial 1-800-925-6278 (1-800-WALMART) to speak with the Walmart customer service representative to ask about product details, return policy, or complaints.

The only thing to remember is that wait time can vary based on call volume. So please be patient when waiting to speak with a representative.

2. Walmart Mobile App

Walmart Mobile App

For customers who are on the go and avoid the need for phone calls or in-store visits, Walmart mobile app is a great choice. It provides various remarkable options like online shopping. It also offers access to customer service via email or live chat.

3. Walmart Associates for Help

Walmart Associates

Besides Walmart customer service desk, you can also seek help from Walmart associates in stores. They can assist you with issues like product inquiries, equipment access, or even anything within the store. So, don’t hesitate to reach out for any help you need.

On What Holidays Are Walmart Customer Service Hours Different?

Walmart modifies its store hours during holidays like Christmas Eve, Christmas Day, and Thanksgiving. So, it would be best to rethink before visiting Walmart stores on holidays during regular time. Confirm Walmart operating hours using its mobile app, call center, or contacting customer care representatives.

Walmart Customer Service Hours During Holidays

Walmart customer service hours for the holidays are as follows:

  • Christmas Eve: Open from 12:00 a.m. to 6:00 p.m.
  • Christmas Day: Closed
  • Thanksgiving: Closed

Besides these three holidays, Walmart customer service hours remain the same all year.

Frequently Asked Questions

What Should I Do If Walmart Customer Service Is Closed?

If the Walmart customer service desk is closed, customers can send an email using the contact info on the Walmart website. They can also use the live chat option on the Walmart website or mobile app.

What Time Can You Make Returns at Walmart?

Walmart’s return time also varies from location to location. You can confirm it online by visiting their website or contacting their representative via call center service. However, you can also bring your item for return during Walmart regular hours.

How Do You Contact Walmart Customer Service?

You can contact Walmart customer service using the live chat feature on their mobile app or website. You can email them using the contact info on their website. Or you can call the customer service hotline at 1-800-925-6278 (1-800-WALMART).

How Does Walmart Handle Complaints?

Walmart customer service team is very efficient in addressing complaints and resolving issues. You can register any complaint at the Walmart service desk. You can also file a complaint using the live chat feature on their website or mobile app. Walmart values customer feedback to enhance its customer service. 

What Time Does Customer Service Close at Walmart?

Walmart customer service closes at 11:00 p.m. But regular hours can vary from store to store.

What Time Does Customer Service Close at Walmart Today?

You can check the Walmart customer service closing hours for today using the Walmart store locator. Enter all your details, like city or zip code and state name, and navigate to your nearest Walmart location. You can access their operating hours by clicking on your preferred store’s details in no time.

Where Can I Find Information on Walmart Service Desk Hours?

There are many options available. You can use their hotline service, live chat feature, or store locator on their mobile app or website. All these options provide accurate info on Walmart service desk hours.

What Time Does Customer Service Open at Walmart on Sunday?

Customer service at Walmart opens at 7:00 a.m. on Sunday, but working hours are subject to change based on the store’s location.

Does Walmart Have Online Chat Support?

Yes. Walmart has an online chat support option on its website and mobile app. You can select the “Chat with us” option on the Walmart website or the “Contact Us” option on their mobile app to directly communicate with the customer service representative.

Can I Chat with Walmart Customer Service?

Yes. You can chat with Walmart customer service via the live chat feature available on their website and mobile app. All you have to do is select the “Contact Us” option and click on the “live chat.” A representative will then contact you to help you with your queries.

Is Customer Service Open 24 Hours at Walmart?

No. Customer service is not open 24 hours at Walmart. However, live chat and phone assistance are offered Monday to Friday from 8:00 a.m. to 9:30 p.m. Eastern time.

How Do I Use the Walmart Hotline?

For Walmart’s hotline, call 1-800-925-6278 (1-800-WALMART) and follow the appropriate options to talk to a representative.

Is Walmart Customer Service Open on Holidays?

Yes. Walmart customer service is available on most holidays except Christmas and Thanksgiving.

What Time Does Customer Service Open at Walmart?

Customer service at Walmart opens at 7:00 a.m. Walmart customer service hours can vary by location. Therefore, check them online or through the Walmart customer service hotline.

How Do I Use Walmart’s Live Chat Feature?

To use Walmart’s live chat feature, visit their website, click “Help,” select “Chat with us,” and wait for a representative to help you.


This article has furnished all the information related to Walmart customer service hours. Use this comprehensive guide to get answers to all your queries, including but not limited to the Walmart store locator, its hotline service, live chat feature, and many more.

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